Refund Policy
Effective date
August 12, 2026
Last updated
August 12, 2026
This policy applies when paid OctaSapien subscriptions are enabled and purchased through Paddle. It does not limit mandatory consumer rights that apply in your location.
How cancellations and refund requests work for paid OctaSapien subscriptions purchased through Paddle.
1. Paddle as Merchant of Record
Paddle is the Merchant of Record for paid OctaSapien purchases. Paddle processes payments and manages applicable receipts, taxes, chargebacks and approved refunds. OctaSapien remains responsible for the product and related support.
2. Subscription cancellations
You may cancel a subscription through the Paddle buyer portal. Cancellation stops future renewals and normally takes effect at the end of the paid billing period. Cancellation alone does not create a retroactive refund.
3. Refund requests
Unless applicable law requires otherwise, transactions are non-refundable. Paddle may grant a discretionary full or partial refund when a request is submitted within 14 days of the transaction, but submitting within that period does not guarantee approval.
Statutory withdrawal rights and remedies for a product that is materially defective, not as described or unavailable remain unaffected. A request may be refused where permitted by law, including where there is evidence of fraud, refund abuse or manipulative behavior.
4. Country-specific withdrawal rights
Mandatory withdrawal periods depend on the buyer's location. Paddle's Refund Policy describes the country-specific rules it applies, and any more protective local consumer law prevails.
For example, eligible consumers in the EU, EEA, Switzerland and the United Kingdom generally have 14 days for an eligible first subscription payment. An Argentine consumer entering into a distance contract generally has an unwaivable 10-day right from the contract date. These rights are distinct from canceling future renewals.
5. How to cancel, withdraw or request a refund
Use the link in your Paddle receipt or the Paddle buyer portal to manage the subscription, exercise an applicable withdrawal right or request a refund. Include the purchase email and transaction details requested by Paddle. For product issues, contact OctaSapien at contact@octasapien.com so we can investigate and assist.
6. Access after a refund
A full refund adjusts that transaction but does not by itself cancel an active subscription. Access and renewals continue to follow the verified subscription status. Cancel the subscription separately through Paddle to stop future renewals.
7. Mandatory consumer rights
Nothing in this policy excludes rights that cannot legally be waived. Consumer cancellation, cooling-off or refund rights may vary by country and will be honored where applicable.